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The Mercian Regimental Headquarters has three locations across England: Lichfield, Chester & Nottingham. The majority of our business is conducted from Lichfield.
Regimental Headquarters will be closed from Wednesday 20th December 2023 until Tuesday 2nd January 2024.
We are unable to assist with personnel enquiries of any kind at RHQ Mercian, you should instead contact The Army Personnel Centre in Glasgow.
The Army Personnel Centre Helpdesk (0345 600 9663) provides assistance to Army units, outside agencies and the general public who are inquiring about the disclosure of information held on officers and soldiers.
More information about what information APC can provide for you can be found here.
The welfare of our soldiers and veterans is very important to us. If you require welfare assistance, you can contact either:
We're unable to take direct enquiries regarding welfare support. Your local RBL or SSAFA branch will be able to assist, and, if required, their case workers will contact our Welfare team directly.
Our Benevolence page details more information on the help that you can receive and where to find it.
Case workers who do not have the contact details for the Welfare team may contact RHQ Mercian in Lichfield to receive them via E-Mail: firstname.lastname@example.org
If you have a question about your PRI Shop order, please get in touch via:
If you have any questions about Officer Recruitment, you can contact our Officer Recruiter via:
For enquiries relating to engagement & events, please contact us via:
Please ensure you provide the following information when contacting us about an event:
We are unable to assist with any enquiries directed for The Defence Medical Services (Whittington) Barracks.
Please visit the barracks directly with your enquiries, or you can reach out to them on social media here.
For veterans requiring assistance with military pensions or medal issues, all enquires are to go through Veterans UK.
Due to GDPR we are unable to directly provide information about soldiers.
British Army service records
The Army Personnel Centre (APC) Historical Disclosures Section holds army service records for officers whose service ended after April 1922 and soldiers whose service ended after January 1921. APC also holds some records for the Foot Guards back to 1750. Information from these records can be requested under the MOD Publication Scheme.
Details of how to request these records can be found here.
Please note that there is not as much detail held on Army personal files as people think.
Army files are paper-based records that follow the career of the individual and, in most cases, make little mention of theatres of operation or action seen. Medals and awards are recorded but citations are never included. Only very rarely does a file contain a soldier's photograph.
Some files contain more information than others and we have no way of knowing what any particular file holds until we have looked at it. Regimental War Diaries, which are held at the National Archives, may be of more use than Army personal files in providing an insight into an individual’s war experience.
Media enquiries from local or regional media outlets, as well as British Forces media, may contact the Commuications Officer via:
National and international media outlets should conact the MOD Press Office via:
Unfortunately we're unable to directly assist with providing photographs or videos.
Media outlets may visit: https://www.defenceimagery.mod.uk/ for photographs approved for news publication.
RHQ MERCIAN, Whittington Barracks, Heath Avenue, Lichfield, Staffordshire, WS14 9TJ
08:00 – 16:00
Please note: The office is closed on Bank Holidays and during the Christmas period.