REGIMENTAL HEADQUARTERS

We are unable to assist with personnel enquiries of any kind at RHQ Mercian, you should instead contact The Army Personnel Centre in Glasgow.

The Army Personnel Centre Helpdesk (0345 600 9663) provides assistance to Army units, outside agencies and the general public who are inquiring about the disclosure of information held on officers and soldiers.

More information about what information APC can provide for you can be found here.

The welfare of our soldiers and veterans is very important to us. If you require welfare assistance, you can contact either:

• Your Local Royal British Legion Branch.
• Your Local SSAFA Branch.

We're unable to take direct enquiries regarding welfare support. Your local RBL or SSAFA branch will be able to assist, and, if required, their case workers will contact our Welfare team directly.

Our Benevolence page details more information on the help that you can receive and where to find it.

We are unable to directly assist with providing employer references.

If you are a prospective employer of a Mercian veteran, please contact the Army Personnel Centre: https://www.army.mod.uk/army-careers/careers/army-personnel-centre/ with regards to obtaining a reference.

If you have a question about your PRI Shop order, please get in touch via:

• E-Mail: shop@mercianregiment.co.uk 
• Subject: PRI Enquiry 

Be sure to include the word PRI in your e-mail subject.

For questions relating to recruitment:

Regular Soldier Recruitment: (Contact your local careers centre)

• Web: https://jobs.army.mod.uk/army-careers-centre-finder/

Regular Officer Recruitment:

• E-Mail: officers@mercianregiment.co.uk

Reserves Recruitment:

• E-Mail: 4merc-recruiting@mod.gov.uk 

For enquiries relating to engagement & events, please contact us via:

• E-Mail:  rhq@mercianregiment.co.uk 
• Subject: RST Enquiry 

Please ensure you provide the following information when contacting us about an event:

1. Name of organisation:
2. Address (including postcode):
3. Contact name:
4. Contact number:
5. Contact email:
6. Date(s) of event:
7. Start time of event:
8. Finish time of event:
9. Age range of persons the event is hosted for:
10. Approx. how many people will be attending: 
11. What you require from our engagement team:
12. Do you require the Regimental Mascot: Yes/No

If you have any enquiries relating to our Regimental Mascot, including any requests for him to attend your events, please note the following:

• E-Mail: mascot@mercianregiment.co.uk 
• Subject: Mascot Enquiry  

Please note that our Regimental Mascot is a live ram. For more information, see our Regimental Mascot page.

We are unable to assist with any enquiries directed for The Defence Medical Services (Whittington) Barracks.

For veterans requiring assistance with military pensions or medal issues, all enquires are to go through Veterans UK.

• Veterans UK (0800 - 1700 Mon - Fri) Tel: 0808 1914218

ACF and CCF organisations may contact RHQ Mercian via:

• E-Mail: cadets@mercianregiment.co.uk

If you wish to enquire about a specific cadet organisation, you will need to reach out to the respective force:

• Army Cadet Force
• Combined Cadet Force

We are unable to provide information about soldiers.

British Army service records

The Army Personnel Centre (APC) Historical Disclosures Section holds army service records for officers whose service ended after April 1922 and soldiers whose service ended after January 1921. APC also holds some records for the Foot Guards back to 1750. Information from these records can be requested under the MOD Publication Scheme.

Details of how to request these records can be found here.

Please note that there is not as much detail held on Army personal files as people think.

Army files are paper-based records that follow the career of the individual and, in most cases, make little mention of theatres of operation or action seen. Medals and awards are recorded but citations are never included. Only very rarely does a file contain a soldier's photograph.

Some files contain more information than others and we have no way of knowing what any particular file holds until we have looked at it. Regimental War Diaries, which are held at the National Archives, may be of more use than Army personal files in providing an insight into an individual’s war experience.

Media enquiries for The Mercian Regiment should be sent to one of the Regional Army Press Offices in the first instance.

Unfortunately we're unable to directly assist with providing photographs or videos.

Media outlets may visit: https://www.defenceimagery.mod.uk/ for photographs approved for news publication.